• Implementation, operations and maintenance of STIX, C+ ILC, E-Line, IPVPN Services and all other related network management, hosting infrastructures & monitoring system in Shatin, Kwai Chung, Tseung Kwan O and Chai Wan DC.
• Conduct service review with outsources vendors/contractors and to review SLA figure committed.
• Lead operation team for the implementation of network infrastructures and customer projects, including project management and provisioning work of the above Services, and to ensure all project milestones are successful completed by the target commissioning date as to enable service rollout.
• Coordinate with Service Manager, HQ/TAC for work around (e.g. re-routing), improvement plan and incident report. For non-SM customer, conduct post mortem review with customer and to drive for improvement plan.
• Oversee the day-to-day operations activities, such as prepare network diagram, asset and inventory list, BCP / IT DR plan for infrastructure system, security incident response plan / procedure (including physical and network security), change management procedure, vulnerability management, patch management, access policy, data centre facilities preventive maintenance plan, visitor policy, physical access procedure, Operations SOP, training procedure and log review procedure etc
• Perform any other jobs assigned by the Senior Manager and Technical Director