Company Description: A premier telecommunications service provider and leading ICT innovator in Hong Kong, offering comprehensive fixed-line, broadband, mobile, and enterprise network solutions.
Location: Wan Chai or customer office
Nature: Secondment contract
• Provide remote and on-site troubleshooting support for enterprise Wi-Fi network infrastructure.
• Deliver implementation support for network service requests and upgrades.
• Collaborate with internal teams and external vendors to deliver technical services to customers.
• Prepare regular status updates and reporting documentation for assigned tasks.
• Provide 24/7 first-line network incident support and escalation services.
Requirements
• Higher Diploma or above in Computer Science, Engineering, Information Systems, or a related discipline.
• Possess at least 2 years of relevant working experience in network engineering.
• Hands-on experience with enterprise networking infrastructure, including Wi-Fi, switching, and firewalls such as Aruba, Cisco, Huawei, and Fortinet.
• Holder of professional certifications such as Cisco CCNA or CCNP is preferred.
• Experience working in public sector or large enterprise environments is an advantage.
• Strong problem-solving, analytical, interpersonal, and communication skills.
• Ability to work independently and manage technical tasks efficiently.
• Good command of both written and spoken English.
Others
• Working hours are Monday to Friday from 09:00 to 18:00, and alternate Saturdays from 09:00 to 12:30.
• Entitled to 12 days of annual leave per year.
