Company Description: A leading provider of communication and customer engagement technology solutions, specializing in digital transformation and omnichannel implementations for enterprise clients.
Location: North Point
Nature: Permanent
• Assist in implementing and integrating enterprise contact center and communication solutions.
• Participate in system setup, configuration, and functional testing to ensure high quality standards.
• Support troubleshooting activities across application, voice, network, and server environments.
• Manage cloud-related tasks including basic deployment, configuration, and administration on Azure or AWS.
• Prepare comprehensive technical documentation such as design notes, test reports, and as-built documents.
• Coordinate closely with customers, vendors, and internal project teams to ensure smooth project delivery.
• Provide post-implementation technical support and conduct seamless system handovers.
• Possess a diploma or degree in Information Technology, Electrical Engineering, Computer Science, or related disciplines.
• Hold a minimum of 3 years of hands-on experience in IT, system integration, or related fields.
• Demonstrate solid knowledge of contact center, voice, or enterprise communication technologies.
• Maintain familiarity with modern cloud platforms including Azure and AWS.
• Have a basic understanding of IP networking as well as Windows or Linux server environments.
• Exhibit strong problem-solving skills along with a proactive eagerness to learn new technologies.
• Possess excellent verbal and written communication skills in both English and Chinese.
