Company Description: A leading provider of communication and customer engagement technology solutions, specializing in digital transformation and omnichannel implementations for enterprise clients.
Nature: Permanent
• Collaborate closely with clients to define business requirements and convert them into detailed, actionable project plans.
• Create and audit comprehensive system documentation to ensure all materials adhere to established organizational standards.
• Conduct technical assessments and provide strategic recommendations for evaluating various system solutions.
• Liaise with internal product, technical, and support teams as well as external vendors to synchronize project deliverables.
• Monitor and ensure strict compliance with all quality standards and contractual obligations.
• Prepare and deliver professional project status reports and updates to senior management and key stakeholders.
• Direct product demonstrations and Proof-of-Concept engagements specifically tailored for enterprise-level customers.
• Serve as a primary technical advisor for clients undergoing digital transformation and omnichannel platform transitions.
• Possess a minimum of five years of professional project management experience within the IT or contact center industries.
• Demonstrate a successful history of managing complex projects involving multiple stakeholders while meeting time and budget targets.
• Maintain strong technical knowledge of omnichannel communication technologies including WhatsApp, WeChat, and Facebook Messenger.
• Understand and apply Artificial Intelligence applications within a customer service environment.
• Exhibit exceptional leadership, analytical problem-solving, and professional communication skills.
• Hold a professional certification such as PMP or PRINCE2, which is considered a significant advantage.
• Show proficiency in working within agile or hybrid project management frameworks.
• Experience with cloud infrastructure platforms such as Microsoft Azure, Amazon Web Services, or Google Cloud Platform is preferred.
• Previous experience deploying or managing cloud-based contact center solutions is highly desirable.
