Company Description: A prominent commercial bank dedicated to providing a wide range of retail and corporate banking services, focused on delivering professional financial solutions and excellent customer experiences.
Location: Hung Hom
Nature: Permanent
• Lead and manage the bank's hotline and online chat teams to ensure high service standards.
• Improve overall service quality and optimize call connection efficiency across all channels.
• Resolve complex or major customer issues while maintaining professional standards.
• Establish and maintain effective communication and cooperation with internal partner units.
• Conduct comprehensive business analysis and drive process optimization within the service center.
• Provide continuous support, guidance, and mentorship to subordinate managers.
• Execute additional strategic tasks and projects as assigned by leadership.
• Bachelor’s degree or higher in a relevant field of study.
• Minimum of 5 years of experience managing a banking customer service team of over 50 staff members.
• Extensive experience in the banking industry or a proven track record of handling banking-related projects.
• Outstanding project management, resource integration, and internal communication skills.
• Strong goal-driven mindset with the ability to perform effectively under high pressure.
• Excellent logical thinking, quick learning abilities, and a collaborative team spirit.
• Professional proficiency in Mandarin, Cantonese, and English is mandatory.
• Exceptional written and verbal communication skills in both Chinese and English.
