Company Description: A leading technology, media, and telecommunication company with over 150 years of history, providing fixed-line, broadband, and mobile communication services in Hong Kong.
Location: Primary: Kowloon Bay; Additional: On-site support at various customer sites
Nature: Renewable Contract (12 months)
Others
• Working Hours: Monday to Friday, 9:00 AM - 6:00 PM
• Required to provide standby support for critical incidents during weekends and public holidays.
• Required to work for scheduled network maintenance during non-office hours.
• Time-off will be provided for non-office hours work.
• Safety Card Required.
• Perform daily operational support and fault isolation on network incidents.
• Configure network routers, switches, and access points.
• Maintain and support network equipment.
• Deploy, support, and manage network projects.
• Maintain and update network equipment inventory.
• Provide ad-hoc support and quick solutions to users as needed.
• Supervise and guide a team of desktop support technicians.
• Assign tasks and ensure timely resolution of technical issues.
• Act as a point of escalation for complex technical issues.
• Oversee troubleshooting of hardware, software, and network-related issues.
• Ensure regular updates, patches, and maintenance of operating systems and applications.
• Manage hardware and software deployments, including new system rollouts.
• Oversee inventory management of IT assets such as computers, peripherals, and licenses.
• Develop and maintain standard operating procedures (SOPs) for desktop support.
• Document troubleshooting steps, resolutions, and best practices.
• Identify areas for process improvement and implement solutions to enhance efficiency.
• Proficient CCNA-level networking skills, including TCP/IP, IP Subnets, NAT, ACL, LAN and WAN technologies, VLANs, Static and Dynamic Routing.
• Knowledge of Ruckus, Cisco, Extreme, Huawei, Fortinet, and TP-Link products (AP, router, switch).
• Diploma or above in Information Technology or related discipline.
• At least 4 years of IT support experience.
• Knowledge of Windows environments.
• Good leadership and team management abilities.
• Good problem-solving and troubleshooting skills.
• Basic knowledge of IT Infrastructure and Applications.
• Polite and good at communicating with end-users, customers, ISPs, vendors, and teammates.
• Self-disciplined, proactive, responsible with a positive attitude.
