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Technical Account Manager (Managed Service)
Client Description

Company: This company is a leading provider of telecommunications and managed services, offering innovative solutions to enhance connectivity and productivity for businesses. Their commitment to customer satisfaction drives their service excellence.
Location: Kowloon Bay
Nature: Permanent

 

Job Description

• Build and maintain strong relationships with clients, serving as the primary contact for technical inquiries and escalations.
• Provide expert technical advice on managed services solutions, ensuring alignment with clients' business goals.
• Oversee the deployment and integration of managed services solutions, collaborating closely with clients and internal teams.
• Monitor client environments, analyze performance metrics, and identify opportunities for optimization.
• Troubleshoot technical issues, coordinate resolutions, and ensure timely resolution to meet service level agreements.
• Develop account strategies, identify growth opportunities, and work with sales teams to expand services within client accounts.
• Conduct training sessions for clients on new technologies, best practices, and system updates to enhance their understanding and use of managed services.
• Generate regular reports on service performance, key metrics, and client satisfaction, providing insights for continuous improvement.

Job Requirements

• Build and maintain strong relationships with clients, serving as the primary contact for technical inquiries and escalations.
• Provide expert technical advice on managed services solutions, ensuring alignment with clients' business goals.
• Oversee the deployment and integration of managed services solutions, collaborating closely with clients and internal teams.
• Monitor client environments, analyze performance metrics, and identify opportunities for optimization.
• Troubleshoot technical issues, coordinate resolutions, and ensure timely resolution to meet service level agreements.
• Develop account strategies, identify growth opportunities, and work with sales teams to expand services within client accounts.
• Conduct training sessions for clients on new technologies, best practices, and system updates to enhance their understanding and use of managed services.
• Generate regular reports on service performance, key metrics, and client satisfaction, providing insights for continuous improvement.

Function
Information Technology
Salary Range
Negotiable
Post Date
2024-10-17