Company: Telecommunications company that offers a wide range of services, including local and international calls, mobile services, broadband internet, and pay-TV.
Location: Wan Chai
Nature: Renewable Contract (12 months)
Others
• Monday–Sunday shift (five working days a week, including public holidays).
• Shift schedule: 9:00 AM to 6:00 PM or 2:30 PM to 11:30 PM.
Job Title: Senior Customer Service Officer
Responsibilities
• Handle customer calls for credit cards and live chats for credit cards and personal loans.
• Assist in supervising the team and organizing daily operations to cope with business directives.
• Establish practical operating procedures to comply with the department's/company's policies and guidelines as well as the rules and regulations of regulatory bodies.
• Provide coaching and training to teammates to enhance their skills and job knowledge.
• Assist in monitoring team performance on inbound/outbound calls and live chats with cardholders, branches, other departments/teams, etc.
• Prepare performance reports/KPI measurements.
• Handle customer inquiries, requests, and complaints via phone/live chat.
• Maintain a good customer service level and achieve predefined performance indicators.
• Perform regular reviews of routine procedures for improvement/streamlining opportunities and recommend enhancements relating to systems/workflows.
Job Title: Customer Service Officer
Responsibilities
• Handle customer calls for credit cards and live chats for credit cards and personal loans.
• Handle customer inquiries, requests, and complaints via phone/live chat.
• Maintain a good customer service level and achieve predefined performance indicators.
• Perform ad hoc duties as assigned.
Job Title: Senior Customer Service Officer
Requirements
• Form five/Diploma of Secondary Education (DSE) graduate or above.
• Minimum of five years of relevant experience in the credit card/banking industry, preferably with supervisory experience.
• Proficient in MS Office applications, including Word and Excel.
• Proficient in Chinese typing (thirty words per minute).
• Able to support chat inquiries in both Chinese and English.
• Proficient in both spoken and written English and Chinese.
• Good interpersonal and communication skills.
Job Title: Customer Service Officer
Requirements
• Form five/Diploma of Secondary Education (DSE) graduate or above.
• Minimum of three years of relevant experience in the credit card/banking industry.
• Proficient in MS Office applications, including Word and Excel.
• Proficient in Chinese typing (thirty words per minute).
• Able to support chat inquiries in both Chinese and English.
• Proficient in both spoken and written English and Chinese.
• Good interpersonal and communication skills.
