Company: A leading telecommunications provider offering a comprehensive range of services, including mobile, broadband, and enterprise solutions.
Location: Tsim Sha Tsui
Nature: Renewable Contract (12 months)
Others
• Working hours: Monday to Friday, 9 AM to 6 PM.
• Provide dedicated on-site helpdesk support from Monday to Friday, 9 AM to 6 PM.
• Manage ticket diagnosis and triage via ServiceNow.
• Support office users through email, calls, Teams, and ServiceNow.
• Perform daily health checks of servers in the office service room.
• Assist with customer processes, including account management and office technology equipment training.
• Manage computer equipment inventory.
• Provide on-site support for helpdesk AL.
• Offer backup support remotely or on-site for helpdesk SL.
• Relevant experience in managing IT helpdesk operations.
• Proficiency in using ServiceNow for ticket management.
• Strong communication skills to support users via email, calls, Teams, and ServiceNow.
• Ability to perform regular server health checks.
• Experience in inventory management of computer equipment.
• Capability to support customer processes and provide technology equipment training.
• Flexibility to provide backup support both remotely and on-site.
