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Associate Project Manager (Customer Services Systems) - IC
Client Description

Well-known semi-Public utilities company

Job Description

Candidates with less experience will be considered as Senior Analyst.

 

Responsibilities

 

• Manage and lead internal / external resources to perform project implementations, continuous enhancements, and support
• Customer service provision, customer relationship management and customer campaigns
• Device Management / Smart meter platform / meter data collection
• Billing and revenue collection
• Customer digital interaction channel management
• Coordinate with other units of the Company for the delivery of application solution to meet users’ needs, enhance organization’s efficiency and effectiveness
• Architect solutions to meet business requirements, including security, availability, scalability, and recoverability, of the system
• Business case development, feasibility study and resources planning for IT initiatives
• Drive and lead user requirement gathering, system analysis and design, negotiation with and manage vendors and contractors in the process of system development, maintenance and support to meet the business requirement
• Identify and address risks, including adequacy of test plans and outcomes, with residual risk being understood and accepted by management
• Produce required documentation in various project stages
• Be able to provide or improve the quality project planning, timeline, cost and resources to meet realistic project delivery.

Job Requirements

• A recognized University degree in Information Technology or a related discipline. Business Analyst/ Project Manager certification from HKITPC or PMP certification would be an advantage
• At least 5 years’ experience in developing or supporting large-scale systems. Experience in utility retail applications and hands-on experience in SAP ISU / CRM, large scale smart metering systems is highly preferable and would be a definite advantage.
• Experience and hands-on experience in Web .Net / Java and App IOS(Swift) / AOS(Kotlin), large scale website and mobile application systems with sound knowledge in integration, MVC or MVVM is highly preferable and would be a definite advantage.
• Innovative with excellent supervisory, interpersonal, vendor management and stakeholder management skill
• Good project management skill and track record with knowledge on various project management methodology and IT operation model (e.g. agile, scrum, waterfall, DevOps), able to work under pressure and meet tight project timeline
• Experience leading design thinking or digital transformation project is highly preferable
• Experience and technical knowhow in API based application integration, IoT systems, customer digital channel (e.g. Customer Website and mobile application, mobile payment, electronic bill, chatbot), digital channels and transformation experience is an advantage
• Good presentation, documentation and report writing skill
• Good spoken and written English, fluency in Putonghua would be an advantage
• Willing to travel and accept short-term overseas assignment as and when required

Function
Information Technology
Salary Range
Negotiable
Post Date
2023-08-06